Return Policy

At Kija Hair Salon, your satisfaction matters. This policy applies to product purchases made online at KijaHairSalon.com and to retail product purchases made in person at our Irvine salon. Salon services are covered in the Salon Services section below.

Return Window

You have 30 days from the date your order is delivered — or, for in-salon purchases, 30 days from the date of purchase — to initiate a return. We recommend inspecting your order upon receipt and contacting us promptly if there is an issue.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

  • Unopened, unworn, and unused
  • In original condition with all tags and original packaging intact
  • No signs of wear, damage, or alteration
  • Accompanied by proof of purchase (order confirmation or receipt)

How to Initiate a Return

Online orders:

  1. Sign in to your account with the email you used at checkout (we email you a one-time code, no password needed), open your order and choose Request return. You can also request a return through our Contact page.
  2. We review requests within 1 business day. Once approved, you will receive a free prepaid return label.
  3. Pack the item securely in its original packaging, attach the label, and drop it off at any shipping center.
  4. Returns without prior approval will not be accepted.

In-salon purchases: Bring the unopened item and your receipt to the salon during business hours (Tuesday–Saturday, 9 AM – 5 PM). No return authorization or return shipping fee applies to in-person returns.

Return Shipping

Return shipping is free for online orders. Once your return is approved, we email you a prepaid return label at no cost, and nothing is deducted from your refund. No restocking fees apply.

If your item arrived defective, damaged, or you received the wrong product, you will be refunded in full or sent a free replacement. See Damages and Issues below.

In-salon returns are not subject to any shipping or handling fee.

Refunds

Once your returned item is received and inspected, we will process your refund within 5 business days. Refunds are issued to the original payment method. You will be notified once the refund is processed. The time for funds to appear in your account may vary depending on your payment provider.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery via our Contact page and include a photo of the issue. We will cover return shipping and provide a full refund or a free replacement — your choice.

Exchanges

We do not offer direct exchanges. To exchange an item, initiate a return for the original item and place a new order for the replacement. Your refund will be issued once the return is approved.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Clearance items, including everything in our Last Chance, Sale and Clothing collections — final sale and not eligible for return, refund, or exchange
  • Free gifts received with a qualifying purchase (see Free Gifts below)
  • Opened, used, or damaged items — for health and hygiene reasons, opened hair care, skin care, and cosmetic products cannot be resold and are not returnable
  • Custom or personalized products
  • Special orders
  • Hazardous materials, flammable liquids, or gases, including aerosol hairsprays and similar pressurized products (cannot be returned even if unopened)
  • Gift cards

Free Gifts

Free gifts received with a qualifying purchase are not eligible for return, refund, or exchange. If you return items and your remaining order no longer meets the free gift threshold, the gift's current retail price will be deducted from your refund, or you may return the gift unused and unopened instead.

Salon Services

Salon services are performed by independent professionals and are not refundable once completed. Your satisfaction still matters to us: if you are not happy with the result of a service, contact us within 7 days of your appointment and we will arrange for your stylist to correct or adjust the service at no additional charge.

Adjustments are limited to the original service performed. Requests to change to a different style, length, or color than originally agreed are treated as a new service and charged accordingly.

Changes to This Policy

We reserve the right to update this policy at any time. Continued use of our website and placement of orders constitutes acceptance of the most current version of this policy.

Questions

For any questions about your return or refund, please visit our Contact page, email support@kijahairsalon.com, or call (949) 551-6693.