Questions, answered
Account & appointments
Do I need an account to book salon services?
No account is required. Please call (949) 551-6693 during business hours (Tue–Sat, 9 AM–5 PM) to book.
Do I need an account to shop online?
No — you can check out as a guest. To track an order or request a return later, just sign in with the email you used at checkout. We email you a one-time code, so there is no password to remember.
Salon services
What services do you offer?
We offer women’s and men’s haircuts, hair color and highlights, blowouts and styling, keratin smoothing, makeup and permanent makeup, and bridal & special-event services. Our private-room stylist also offers Brazilian blowouts and threading & waxing. Facials, waxing, threading and tinting are available from an independent skincare specialist, and barber services are offered separately at Reza Barber — book online.
Do you offer bridal or special event styling?
Yes. We offer bridal hair & makeup, updos, and special-event styling. Please call (949) 551-6693 to schedule.
How do I book an appointment?
Please call (949) 551-6693 to book. Online booking is not available at this time. You can also contact a stylist directly on our Meet Our Team page.
Do you accept walk-ins?
Walk-ins are welcome when available, but appointments are recommended for your preferred time.
Online orders
When will my order ship?
Orders are typically processed within 1–2 business days. Delivery time depends on your location and shipping method.
How do I track my order?
When your order ships, we email you a tracking link. You can also sign in to your account with the email you used at checkout to see your order status and tracking at any time.
How much is shipping?
Shipping is free on orders over $40. Orders under $40 ship for a flat $7.99. See our Shipping Policy for details.
Which carriers do you use?
We ship with USPS and UPS (carrier selection depends on package and destination).
Do you ship internationally?
Currently, we only ship within the United States.
Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us immediately with your order number and we’ll do our best to help.
Returns & exchanges
What is your return policy?
Unopened, unused items can be returned within 30 days of delivery, and return shipping is free: we email you a prepaid label. Clearance items, free gifts and aerosols are final sale. Full details are in our Return Policy.
How do I request a return?
Sign in to your account with the email you used at checkout, open your order and choose Request return. Select the items and a reason. We review requests within 1 business day and email you a free prepaid return label.
Item arrived damaged, defective or incorrect? Contact us within 7 days of delivery and we’ll send a refund or a free replacement.
Are salon services refundable?
Salon services are not refundable once completed. If there’s an issue, please contact us right away so we can make it right.