Returns & Exchanges

To qualify for a refund, your item must meet all of the following:

• Unopened and unused — seal must be intact
• In its original professional packaging
• All original tags or labels attached

1. 1
   Contact Us Visit our Contact Page to submit a return request.
2. 2
   Review Our team will review your request within 1 business day.
3. 3
   Ship Once approved, you'll receive a prepaid shipping label via email.
4. 4
   Refund Once we receive and inspect your return, your refund is processed within 5 business days to your original payment method.

For health and safety reasons, we cannot accept returns for:

• Opened or used haircare products (shampoos, conditioners, treatments)
• Customized or personalized items
• Hazardous materials or flammable liquids
• Items marked as "Final Sale"

The fastest way to get the right product is to return the original item. Once the return is accepted, place a separate order for the new item you'd like.