Returns & Exchanges
Hassle-Free Returns & Exchanges
At Kija Hair Salon, we want you to be completely satisfied with your professional haircare purchase. If you wish to return an item, you may do so within 30 days of delivery, provided it meets the criteria below.
Return Qualifications
To qualify for a refund, your item must be:
- Unopened and unused (seal must be intact)
- In its original professional packaging
- With all original tags or labels attached
How to Initiate a Return
- Contact Us: Visit our Contact Page to submit a return request.
- Review: Our team will review your request within 1 business day.
- Ship: Once approved, you will receive a prepaid shipping label via email.
Note: The cost of return shipping will be deducted from your final refund amount.
Non-Returnable Items
For health and safety reasons, we cannot accept returns for:
- Opened or used haircare products (shampoos, conditioners, treatments)
- Customized or personalized items
- Hazardous materials or flammable liquids
- Items marked as "Final Sale" or discounted items
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
For full legal details, please see our official Refund Policy.