Shipping Policy

This Shipping Policy outlines how Kija Hair Salon processes and delivers orders placed at KijaHairSalon.com. Please review this policy before placing your order.

Order Processing Time

Orders are typically processed within 1–2 business days. Our business days are Tuesday through Saturday, excluding U.S. public holidays. Orders placed on Sunday or Monday are processed the next business day. Delivery times vary based on your destination address and the carrier.

Shipping Rates and Delivery

  • Free Shipping: Available on all orders over $40
  • Flat Rate Shipping: $7.99 for orders under $40

We ship via UPS and USPS. All orders include tracking so you can follow your delivery from dispatch to arrival. Occasional delays may occur due to carrier operations beyond our control.

Shipment Confirmation and Tracking

Once your order ships, you will receive a confirmation with a tracking number. Tracking information may take up to 24 hours to update. If you did not receive a confirmation, please check your spam folder before reaching out.

You can also track your order at any time by signing in to your account with the email you used at checkout. We email you a one-time code, so no password is needed.

Lost or Missing Packages

If your package has not arrived, please take the following steps:

  1. Check around your property and with neighbors.
  2. Contact the carrier directly — UPS: 1-800-742-5877 | USPS: 1-800-275-8777
  3. Contact us at support@kijahairsalon.com or through our Contact page with your order details.

Please report a missing package within 30 days of the expected delivery date so we can investigate while carrier records are still available.

If tracking shows your package as delivered but you have not received it, contact us. We will work with you and the carrier to investigate and resolve the issue, which may include filing a carrier claim, replacing the order, or issuing a refund.

Potential Delivery Delays

Delays may occur due to severe weather, carrier operational issues, or high-demand periods such as major holidays and sale events. We appreciate your patience in these situations.

Shipping to P.O. Boxes and APO/FPO Addresses

We ship to P.O. boxes and APO/FPO addresses via USPS. Military address shipments may experience longer delivery times. Please ensure your address is complete and accurate at checkout.

Incorrect or Refused Deliveries

Please double-check your shipping address at checkout. If you need to correct an address, contact us immediately — once an order has shipped, address changes may not be possible and the carrier may charge a redirect fee.

If a package is returned to us because of an incorrect address or refusal at delivery, we will refund the cost of the items once the package is received back. Original shipping charges are not refundable, and any carrier fees incurred on the return may be deducted. To receive the items, please place a new order.

Free Return Shipping

Return shipping is free. To start a return, sign in to your account, open your order and choose Request return. If the return is approved, we email you a prepaid return label at no cost and nothing is deducted from your refund. For full return details, see our Return Policy.

Damaged Items

Report any product damage within 7 days of delivery at support@kijahairsalon.com or through our Contact page. Please include photos of the damage and retain all original packaging. We will provide a full refund or a free replacement — your choice.

International Shipping

We currently ship to U.S. addresses only. International shipping is not available at this time.

Changes to This Policy

We may update this Shipping Policy at any time. Continued use of the Site constitutes acceptance of the most current version.

Questions

For any shipping-related questions, contact us at support@kijahairsalon.com, call (949) 551-6693, or visit our Contact page.